Refund policy
At Genzaura Perfumes, we want you to love your fragrance. If you're not fully satisfied, contact us within 3 days of delivery at business.genzaura@gmail.com.
Eligibility: Items must be unopened, unused, and in original packaging, with proof of purchase (order number).
Damaged or Incorrect Items: If your order arrives damaged or incorrect, contact us within 48 hours with photos of the product and packaging ā we'll arrange a replacement or refund at no extra cost.
Refund Process: Approved refunds are processed within 5-7 business days, to your original payment method (or as store credit for COD orders).
Return shipping costs are the customer's responsibility unless the item was damaged, defective, or incorrect.