Refund policy

At GENZAURA, customer satisfaction is our priority. If you receive a damaged or incorrect product, please contact us within 3 days of receiving your order.

Eligibility for Returns

• Product must be unused and in original packaging.
• Returns are only accepted for damaged, defective, or incorrect items.
• Opened or used perfumes are not eligible for return.

Refund Process

• Once your return is approved, the refund will be processed within 5–7 business days.
• Refunds are issued through the original payment method or bank transfer.

Contact for Returns

WhatsApp: 0304 5601929 Email: genzauraofficial07@gmail.com